Refund policy ​

Last updated 2026-10-06.

Payments for the Moatline cloud are processed by Paddle.com, our Merchant of Record. Refunds are issued by Paddle to the original payment method.

14-day refund ​

If you are not happy with the Service, you can ask for a full refund within 14 days of your first payment for a plan — no reasons needed.

After 14 days ​

Plans are monthly and can be cancelled at any time under Settings → Billing; the plan then ends at the end of the month already paid for, and nothing further is charged. Payments for past periods are not refunded, except where the Service was unavailable for a substantial part of the period or the law requires it.

Switching plans ​

When you move to a smaller plan, the unused part of the current period is credited against the next payments; when you move to a bigger one, the difference is charged for the rest of the period.

Right of withdrawal (consumers in the EU) ​

As a consumer in the European Union you have the right to withdraw from the contract within 14 days without giving a reason. The 14-day refund above covers this right in full.

How to ask ​

Write to TODO: hello@moatline.dev with the email address of your account, or reply to the receipt Paddle sent you (you can also reach Paddle at paddle.net). Refunds are usually processed within a few days.